Malosha Group Limited

 

At Malosha Group Limited, your privacy is importance to us. We are committed to complying with applicable data protection laws and best practices and ensuring the protection of your personal data.

 

This Privacy Policy outlines which data we collect about you, why we collect it, and how we process and use it. Throughout this policy, when we refer to “Malosha Group Limited”, “we”, “us”, or “our,” it refers to Malosha Group Limited, registered in Tanzania, with headquarters located at Njiro Road, Block C, Arusha, Tanzania.

 

By using any of our websites and online platforms, you agree to be bound by this Privacy Policy. If you do not agree with any term of this policy, you must refrain from using our websites.

 

If you enquire or transact with our business on behalf of others, you are responsible for ensuring that they are aware of the content of this Privacy Policy and agree to you supplying their personal data. By submitting data to us, you agree to the transfer, storage, and processing of this data as required. While we take reasonable steps to ensure your data is secure and handled in accordance with this Privacy Policy and applicable global data protection and privacy laws, if you do not agree with this policy, we cannot accept your transactions and you should not make use of our website.

 

Information We Collect

 

Personal Data You Provide

The personal data we collect from you may include your name, country of residence, email address, telephone number, the company you work for, your job title, and date of birth. This information is used to contact you and provide you with information and quotations relating to our products and services.

 

Personal Data Collected for Legal, Compliance, and Crime Prevention Purposes

We process personal data to meet legal, compliance, and regulatory obligations, and for crime prevention and detection purposes, including fraud prevention for online payments, identity verification, and accounting or audit purposes.

 

Personal Data Collected From Third Parties

We may collect personal data from third parties who are authorised to provide your personal data, or from individuals who may refer you as someone who could be interested in our products or services. We request confirmation that you have consented to being contacted.

 

Personal Data Collected for Transactions

Depending on your payment method, we may collect personal data such as the cardholder name, billing address, card number, expiry date, and CVC code for payment processing purposes.

Information Collected by External Parties

We use external service providers to help process personal data for specified purposes. These providers may store data on their own servers. Examples include analytics, advertising, and marketing platforms such as Google Analytics, Google Ads, Google Tag Manager, Facebook Business Manager, LinkedIn Ads, Hotjar, and HubSpot. We are not responsible for the privacy practices of these third parties.

 

 

How We Use Your Information

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Marketing

We may use personal data to communicate with you about our products and services based on your preferences, cookies, or interactions with us. We may also use digital advertising and social media platforms to present advertisements to you. These platforms may match limited data we provide (such as email address or phone number) with their own records to display our advertisements. They do not share your social media profile details with us.

 

We will only send direct marketing communications in accordance with your preferences. You may unsubscribe at any time using the provided options or by contacting us directly.

 

Profiling

We may use personal data such as date of birth, gender, country of residence, transaction history, cookie-derived data, and preferences for profiling purposes, including:

 

Improving our products and services

 

Customising website content and advertising

Enhancing user experience

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Delivering services more efficiently

We ensure profiling is conducted in a manner that does not override your fundamental rights and freedoms.

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Data Analysis

We aggregate and anonymise personal data for analysis to improve our marketing efforts, website functionality, content, and services. Usage data may include referral websites, pages visited, browser type, device identifiers, and IP addresses.

Service Improvement

 

We may use personal data to:

Improve existing products and services or develop new ones

Conduct customer satisfaction surveys

Improve internal systems, training, benchmarking, and performance measurement

Legal Basis for Processing

We process personal data only where a lawful basis exists, including:

Performance of a contract or steps taken to enter into a contract

Legitimate business interests, balanced against your rights

Compliance with legal or regulatory obligations

Your consent, where required

How We Share Your Information

We do not share personal data outside of Malosha Group Limited except in the following circumstances:

Payment Providers

We may share necessary reservation and payment information with banks, payment processors, and financial institutions to process transactions and prevent fraud.

Legal Requirements

We may disclose personal data to governmental authorities, regulators, law enforcement agencies, and border control agencies as required or permitted by law.

Aggregated Data

We may share anonymised, aggregated data for analysis, marketing, and business purposes.

Data Security and Storage
Security Measures

We implement appropriate technical and organisational measures to protect personal data, including:

Confidentiality obligations for staff and service providers

Secure data storage and controlled access

Secure disposal or anonymisation of data when no longer required

Children’s Data

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children under 16 without parental or guardian consent. If such data is identified, we will delete it promptly.

 

Cookies

Cookies are small text files placed on your device to help us understand how users interact with our websites. Cookies help improve functionality, personalise content, and tailor marketing. You may configure your browser to refuse cookies.

 

Your Rights

You have rights regarding your personal data, subject to applicable laws, including the right to:

Request erasure of personal data in certain circumstances
We may request identity verification before fulfilling such requests.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. Continued use of our services constitutes acceptance of the revised policy.

 

Contact Us

Malosha Group Limited
Njiro Road, Block C
P.O. Box 16438
23109 Arusha
Tanzania

Telephone: +255 680 285 570

Last Updated: 1 January 2026